Last Updated: 27th October 2024
At Midnight Cards, we want you to be fully satisfied with your purchase. If for any reason you are not, you can return your items in accordance with the policy below.
1. Your Right to Cancel and Return an Order
1.1 Under the Consumer Contracts Regulations 2013, you have the right to cancel your order within 14 days from the day you receive your items.
1.2 If you wish to cancel or return your order, please contact us at [email protected] with your order number and the details of the item(s) you wish to return.
2. Conditions for Returns
2.1 Items must be returned in their original condition, unused, and in their original packaging. This includes any labels, tags, and packaging materials.
2.2 Items that have been used or damaged by the customer can not be returned.
2.3 Please ensure that items are packed securely to prevent damage during return transit.
3. How to Return an Item
3.1 To return an item, follow these steps:
- Contact our customer service team at [email protected] to initiate the return process.
- We will provide instructions on how to send the item back to us.
- Include your order number and a brief reason for the return in your package.
3.2 You are responsible for the cost of returning items to us unless the item is faulty or incorrect.
4. Refunds
4.1 Once we receive your returned items and verify their condition, we will process your refund within 14 days.
4.2 Refunds will be made to the original payment method used during checkout.
4.3 Please note that it may take additional time for your bank or payment provider to process and credit the refund to your account.
5. Exchanges
5.1 We do not offer exchanges, you will instead need to return the original item, according to the above process, and place a new order for the desired item.
6. Faulty or Incorrect Items
6.1 If you receive a faulty or incorrect item, please contact us at [email protected] within 14 days of receiving your order.
6.2 We will arrange for a replacement or refund, and we will cover the cost of returning the faulty or incorrect item.
7. Contact Us
If you have any questions about our returns policy or need assistance with a return, please contact us at [email protected].