Last Updated: 27th October 2024
Midnight Cards (“we”, “us”, or “our”) is committed to protecting the privacy and security of our customers and website visitors. This Privacy Policy explains how we collect, use, and safeguard your personal information when you visit our website (https://midnightcards.co.uk) and make purchases from us.
By using our website, you agree to the collection and use of your information in accordance with this policy.
1. Information We Collect
We collect the following types of information:
1.1 Personal Information:
When you create an account, place an order, or contact us, we may collect personal information such as:
- Name
- Email address
- Billing and delivery address
- Phone number
- Payment information (processed through secure third-party payment processors)
1.2 Technical Data:
We automatically collect certain data when you interact with our website, including:
- IP address
- Browser type and version
- Time zone setting
- Operating system and platform
- Information about how you use our website
1.3 Cookies and Tracking Technologies:
We use cookies and similar tracking technologies to enhance your experience on our website. For more information, please see our [Cookie Policy].
2. How We Use Your Information
We use your personal information for the following purposes:
- 2.1 Order Processing: To process and fulfil your orders, including managing payments, shipping, and returns.
- 2.2 Customer Service: To respond to your inquiries, provide support, and communicate with you regarding your orders.
- 2.3 Marketing: To send you promotional emails and special offers, if you have opted in to receive such communications. You can opt out at any time by following the unsubscribe instructions in our emails.
- 2.4 Website Improvement: To analyse how you use our website and improve its functionality, layout, and content.
- 2.5 Security: To detect and prevent fraud, unauthorised activities, and other potential security issues.
3. Sharing Your Information
We do not sell, trade, or rent your personal information to third parties. However, we may share your information with:
- 3.1 Service Providers: Third-party companies that help us operate our website, process payments, deliver orders, and provide customer support (e.g., Royal Mail, payment gateways).
- 3.2 Legal Obligations: If required by law, regulation, or legal process, we may disclose your information to comply with legal obligations or to protect our rights and property.
4. Data Security
We take the security of your personal information seriously and implement reasonable measures to protect it from unauthorised access, alteration, disclosure, or destruction. This includes the use of encryption, secure servers, and access control procedures.
However, please note that no method of data transmission over the internet or electronic storage is 100% secure, and we cannot guarantee the absolute security of your information.
5. Data Retention
We retain your personal information only for as long as necessary to fulfil the purposes outlined in this Privacy Policy, including compliance with legal, accounting, or reporting requirements.
6. Your Rights
Under the UK GDPR, you have the following rights regarding your personal information:
- 6.1 Right to Access: You can request a copy of the personal information we hold about you.
- 6.2 Right to Rectification: You can request that we correct any inaccurate or incomplete information.
- 6.3 Right to Erasure: You can request that we delete your personal information, subject to legal obligations.
- 6.4 Right to Restriction: You can request that we limit how we process your personal information.
- 6.5 Right to Data Portability: You can request that we provide your information in a structured, commonly used, and machine-readable format.
- 6.6 Right to Object: You can object to our processing of your information for direct marketing purposes.
To exercise any of these rights, please contact us at [email protected]. We will respond to your request within one month.
7. Third-Party Links
Our website may contain links to third-party websites. Please note that we are not responsible for the privacy practices or content of these websites. We encourage you to review their privacy policies before providing any personal information.
8. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page, and the “Last Updated” date will be revised. We encourage you to review this page regularly to stay informed about how we protect your information.
9. Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at [email protected].